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How COVID-19 Is Affecting The Way We Do Business

The global pandemic of COVID-19 has thrown the entire world into a tailspin that seems uncertain to say the least. In the initial stages of the disease and closures, G & R Heating and Air remained open as an essential business and responded by only making emergency service calls. As we all learn to ease into a new normal way of doing business and Illinois enters phase I reopening, we too, have adjusted our practices to continue to provide superior HVAC services while limiting exposure to our clients and staff. Here are just a few of the things we are doing to help meet your commercial and residential HVAC needs while doing our part to flatten the curve.

Restricting Business To Necessary Repairs, Emergencies, And Outdoor Work.

The HVAC technicians at G & R Heating and Air are more than happy to visit your home or business to replace, repair, or install air conditioning units and heaters on an as-needed basis. If you call with a concern that we would typically travel to diagnose, we may try a little harder to diagnose the problem over the phone or video call and offer solutions that won’t require us to enter your home. Of course, this is not always practical and if we need to be physically present to handle the issues, we will take other measures to protect you and our staff.

Social Distancing And Contactless Services.

Rather than the warm handshake and paperwork you may be used to, our technicians will provide quality services while keeping their distance. We have opted for over the phone payment collection when possible and other forms of virtual or digital services.

Additional PPE For Our Technicians.

When we make a house call, our technicians will be donned in a mask or facial covering to help prevent respiratory droplets from being spread. We ask that our clients do the same while our technicians are in a shared space. And, if either you or our technicians are experiencing any COVID-like symptoms or have been exposed in the last 14 days, we may ask to reschedule your services or to have you not be present at the time services are rendered.

What Hasn’t Changed

While these new ways of doing business are different and require some major adjustments, there are some things you can still count on. Service with a smile, for one. Although our masks may hide it, our friendly technicians are ready to deliver the same great service you’ve always gotten. We are still prompt, courteous, and client-focused. For all of your residential and commercial heating and cooling solutions in Gilberts and the greater Chicago area, give us a call to see how we can assist you. Be well and be comfortable with Top Rated Local® HVAC services from G & R Heating and Air.

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